Cancellation Policy
Your recovery progress is as important to us as it is to you. Cancelling your appointment at late notice, or not keeping your appointments is:
- Detrimental to your recovery progress
- An inconvenience to our other patients who may have been able to have that appointment time
Please be aware that we do require 24 hours notice for cancellations or the full fee may be charged. We send out SMS reminders the day prior to your appointment to assist you in this regard.
Guarantee
At Cremorne Physio we are committed to delivering only the highest possible standard of patient care from the moment you walk into our practice. For this reason, we offer you the following guarantee:
If for any reason you are not totally satisfied with the quality of service and care you receive from any of our staff please let us know immediately and we will take the following action:
- You will NOT BE CHARGED the consulting fee for that treatment
- You will also be offered your next consultation ABSOLUTELY FREE
- We will take whatever steps reasonably necessary to rectify the problem
